Cookie Policy

Last updated: February 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, provide a better browsing experience, and give website operators useful information.

Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a different domain than the one you are visiting). They can also be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining on your device for a set period or until you delete them).

2. How We Use Cookies

PawTrust uses cookies and similar technologies for the following purposes:

• Essential functionality: To ensure our website works properly and securely.
• Authentication: To recognize you when you log in and maintain your session.
• Preferences: To remember your settings and choices (such as language preference).
• Analytics: To understand how visitors use our website, which pages are most popular, and how to improve the user experience.
• Performance: To monitor website performance, identify errors, and ensure fast load times.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in, filling out forms, or setting privacy preferences. Without these cookies, certain services you have requested cannot be provided.

3.2 Preference Cookies

These cookies allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features. If you do not allow these cookies, some features may not function as intended.

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us improve the structure, content, and performance of our website. These cookies are only set with your consent.

3.4 Performance Cookies

These cookies collect information about how you use our website, such as which pages you visit most often and whether you receive error messages. These cookies do not collect information that identifies you personally. All information is aggregated and therefore anonymous.

4. Similar Technologies

In addition to cookies, we may use the following similar technologies:

4.1 Local Storage

We use browser local storage (Web Storage API) to store non-sensitive data locally on your device for performance purposes, such as caching interface elements and temporary form data. Local storage data persists until explicitly cleared.

4.2 Mobile App Storage

The PawTrust mobile app does not use browser cookies. Instead, it uses secure device storage to maintain your login session, preferences, and cached data. This includes:

• Secure Keychain (iOS): Authentication tokens are stored securely in the iOS Keychain.
• App Preferences: Non-sensitive settings like language, notification preferences, and display options.
• Cache: Temporary data such as profile images and map tiles for offline access and faster loading.

5. Third-Party Cookies

Some cookies on our website are set by third-party services that appear on our pages. We do not control these third-party cookies. The main third-party services we use are:

• Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous information and generate reports on website usage trends without identifying individual visitors. For more information, see Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Cloudflare: We use Cloudflare for website security, performance, and content delivery. Cloudflare may set cookies to manage security challenges and bot detection. For more information, see Cloudflare's Privacy Policy.

We do not use advertising cookies or tracking cookies from advertising networks. We do not serve targeted ads on our website.

6. Managing Your Cookie Preferences

6.1 Cookie Consent

When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of any page.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device.
• Delete all or specific cookies.
• Block all cookies or only third-party cookies.
• Set preferences for certain websites.
• Receive a notification when a cookie is set.

Here are links to cookie management instructions for common browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

6.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, PawTrust does not respond to DNT signals, but we limit tracking to the categories described in this policy and respect your cookie consent preferences.

7. Legal Basis for Cookies

Under EU law (including the ePrivacy Directive and GDPR):

• Strictly necessary cookies are placed without consent, as they are essential for providing the service you requested.
• All other cookies (preference, analytics, performance) are only placed with your explicit consent, which you can provide or withdraw through our cookie consent mechanism.

Your consent is stored in the pt_cookie_consent cookie for 12 months. You can change your preferences at any time.

8. Data Processing and Your Rights

Information collected through cookies may constitute personal data under the GDPR. For details on how we process personal data and your rights (including access, rectification, erasure, and data portability), please refer to our Privacy Policy.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. When we make changes:

• We will update the "Last updated" date at the top of this page.
• For material changes, we will display a new cookie consent banner so you can review and update your preferences.

We recommend reviewing this Cookie Policy periodically to stay informed about how we use cookies.

10. Contact Us